Frequently Asked Questions
Everything you need to know about our premium timepieces and accessories.
What is the standard shipping time for international orders?
International orders are typically processed within 24-48 hours and delivered via tracked courier within 5-10 business days, depending on your location and local customs processing.
Are Time Factors watches covered by a warranty?
Yes, all our watches come with a comprehensive 24-month manufacturer's warranty that covers movement defects and manufacturing flaws from the date of purchase.
What is your return policy for fashion accessories?
We offer a 14-day return period for all unworn items in their original packaging. Please ensure the protective films and tags remain intact to qualify for a full refund.
Do you provide water resistance ratings for your timepieces?
Every watch listing includes a specific depth rating (e.g., 50m, 100m, or 300m). We recommend checking the individual product specifications before exposure to water.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing a unique tracking number and a link to the courier's real-time tracking portal.